If you have recently moved, we may not be able to identify you with the address you provided. If this happens, your account application will be in review and a member of our support team will reach out within 1 business day. Our team will share a secure link for you to upload one of the following documents, in order to verify that you reside at the address provided during account setup: utility bill, bank statement, and government-issued identification document.
Your government-issued identification must include your address.
If your account application is in review due to an address mismatch and you haven't received a secure link within one business day, please reach out to firstname.lastname@example.org.
When uploading a document, please note:
We aim to have reviewed documents reviewed within one business day.
Our customer support team is here to help